Network Status

Outages & Issues

There are currently no known issues.
If you're having problems, you can contact our service desk on 0333 344 5600.

Planned Work

Supplier Scheduled Maintenance - Scheduled


Affects: FTTC, EoFTTC
Start Time: Tuesday 15th August 2017 - 00:05
End Time: Tuesday 15th August 2017 - 06:00

During the period of 00:05 and 06:00 on August 15th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Selby
Gloucester
Our supplier has informed us that connectivity may be affected for up to 10 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: FTTC, EoFTTC
Start Time: Wednesday 16th August 2017 - 00:05
End Time: Wednesday 16th August 2017 - 06:00

During the period of 00:05 and 06:00 on August 16th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Bangor
Batley
York
Our supplier has informed us that connectivity may be affected for up to 10 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Monday 21st August 2017 - 20:00
End Time: Tuesday 22nd August 2017 - 00:01

During the period of 20:00 and 00:01 on August 21st 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
London
Our supplier has informed us that connectivity may be affected throughout this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Friday 25th August 2017 - 20:00
End Time: Saturday 26th August 2017 - 08:00

During the period of (start time) and (end time) on (month) (date) (year) network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
(location list)
Our supplier has informed us that connectivity may be affected for up to (maintenenance time) during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Sunday 27th August 2017 - 00:05
End Time: Sunday 27th August 2017 - 07:00

During the period of 00:05 and 07:00 on August 27th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Catterick
Our supplier has informed us that connectivity may be affected for up to 7 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Wednesday 30th August 2017 - 00:05
End Time: Wednesday 30th August 2017 - 06:00

During the period of 00:05 and 06:00 on August 30th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Armley
Batley
Bubwith
Calder Valley
Chapeltown
Dewsbury
Harehills
Harrogate
Hebden Bridge
Huddersfield
Melrosegate
Preston
Riccall
Seacroft
Our supplier has informed us that connectivity may be affected for up to 2.5 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Tuesday 12th September 2017 - 22:00
End Time: Tuesday 12th September 2017 - 03:00

During the period of 22:00 and 03:00 on September 12th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
London
Our supplier has informed us that connectivity may be affected for up to 40 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.