Service Status

Outages & Issues

There are currently no known issues.
If you're having problems, you can contact our service desk on 0333 344 5600.

Planned Work

Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Wednesday 20th March 2019 - 00:05
End Time: Wednesday 20th March 2019 - 06:00

During the period of 00:05 and 06:00 on March 20th, 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Shildon
Our supplier has informed us that connectivity may be affected for up to 30 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: EFM
Start Time: Tuesday 26th March 2019 - 00:05
End Time: Tuesday 26th March 2019 - 06:00

During the period of 00:05 and 06:00 on March 26th 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Harehills
Our supplier has informed us that connectivity may be affected for up to 30 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Friday 29th March 2019 - 00:05
End Time: Friday 29th March 2019 - 06:00

During the period of 00:05 and 06:00 on March 29th 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Bamber Bridge
Our supplier has informed us that connectivity may be affected for up to 90 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Wednesday 27th March 2019 - 02:00
End Time: Wednesday 27th March 2019 - 06:00

During the period of 02:00 and 06:00 on March 27th 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Stockton
Our supplier has informed us that connectivity may be affected for up to 240 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.