Network Status

Outages & Issues

There are currently no known issues.
If you're having problems, you can contact our service desk on 0333 344 5600.

Planned Work

Scheduled Shared Web Hosting Upgrade - Scheduled


Affects: Shared/Reseller Hosting
Start Time: Tuesday 24th July 2018 - 20:00
End Time: Tuesday 24th July 2018 - 21:00

On July 24th 2018, between 20:00 and 21:00, razorblue Engineers will be performing a software upgrade on the Shared Web Hosting platform.
Any websites hosted on this platform will be unavailable for the duration of the upgrade.
For any queries, please contact the Service Desk via the usual channels.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Wednesday 25th July 2018 - 02:00
End Time: Wednesday 25th July 2018 - 06:00

During the period of 02:00 and 06:00 on July 25th network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Stockton
Our supplier has informed us that connectivity may be affected for up to 4 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Thursday 26th July 2018 - 01:00
End Time: Thursday 26th July 2018 - 06:00

During the period of 01:00 and 06:00 on July 26th 2018 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Dartford
Our supplier has informed us that connectivity may be affected for up to 2.5 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: EoFTTC
Start Time: Monday 30th July 2018 - 02:00
End Time: Monday 30th July 2018 - 06:00

During the period of 02:00 and 06:00 on 30th July 2018 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Lancaster
Our supplier has informed us that connectivity may be affected for up to 4 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: EFM
Start Time: Tuesday 31st July 2018 - 00:05
End Time: Tuesday 31st July 2018 - 06:00

During the period of 00:05 and 06:00 on July 31st 2018 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Armley
Our supplier has informed us that connectivity may be affected for up to 1 hour during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet, EFM
Start Time: Thursday 2nd August 2018 - 01:00
End Time: Thursday 2nd August 2018 - 06:00

During the period of 01:00 and 06:00 on August 2nd 2018 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Hebden Bridge
Huddersfield
Our supplier has informed us that connectivity may be affected for up to 2.5 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Friday 3rd August 2018 - 01:00
End Time: Friday 3rd August 2018 - 06:00

During the period of 01:00 and 06:00 on August 3rd network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Stonehouse
Our supplier has informed us that connectivity may be affected for up to 2.5 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.