Network Status

Outages & Issues

Stockton - Outage - Acknowledged


Last Update: 25/05/18 05:15
Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net

We are currently experiencing an unexpected outage with our Stockton POP, which is affecting customer connectivity in the surrounding areas.
razorblue engineers are actively working to resolve this issue.
Further updates will be provided as and when they arrive and can be viewed on our status page: https://status.razorblue.com


Planned Work

Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Friday 25th May 2018 - 00:05
End Time: Friday 25th May 2018 - 06:00

During the period of 00:05 and 06:00 on May 25th 2018 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Shildon
Our supplier has informed us that connectivity may be affected for up to 30 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Thursday 31st May 2018 - 00:05
End Time: Thursday 31st May 2018 - 06:00

During the period of 00:05 and 06:00 on May 31st 2018 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Bamber Bridge
Our supplier has informed us that connectivity may be affected for up to 1 hour during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: Metro Ethernet, EFM
Start Time: Wednesday 30th May 2018 - 01:00
End Time: Wednesday 30th May 2018 - 06:00

During the period of 01:00 and 06:00 on May 30th 2018 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Hebden Bridge
Huddersfield
Our supplier has informed us that connectivity may be affected for up to 30 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Scheduled Supplier Maintenance - Scheduled


Affects: EFM
Start Time: Wednesday 13th June 2018 - 01:00
End Time: Wednesday 13th June 2018 - 06:00

During the period of 01:00 and 06:00 on June 13th 2018 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Batley
Our supplier has informed us that connectivity may be affected for up to 1 hour during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.