Network Status

Outages & Issues

There are currently no known issues.
If you're having problems, you can contact our service desk on 0333 344 5600.

Planned Work

Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, Cloud Server, ADSL Connection, SMS Gateway, FTTC, EFM, Communicator Hosted UC
Start Time: Wednesday 28th June 2017 - 00:05
End Time: Wednesday 28th June 2017 - 04:00

During the period of 00:05 and 04:00 on June 28th 2017 network maintenance will be carried out by a Razorblue supplier which will affect some customers with connectivity in the following areas:
Dewsbury
Our supplier has informed us that connectivity may be affected for up to fifteen minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.


Emergency Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Thursday 29th June 2017 - 00:00
End Time: Thursday 29th June 2017 - 06:00

During the period of 00:00 and 06:00 on June 29th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the Calder Valley area.
Our supplier has informed us that connectivity may be affected for up to 20 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Friday 30th June 2017 - 01:30
End Time: Friday 30th June 2017 - 06:00

During the period of 00:00 and 06:00 on June 30th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the Dartford area.
Our supplier has informed us that connectivity may be affected for up to 30 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Wednesday 5th July 2017 - 00:00
End Time: Thursday 6th July 2017 - 06:00

During the period of 00:00 and 06:00 on July 6th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the Huddersfield area.
Our supplier has informed us that connectivity may be affected for up to 2.5 hours during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Wednesday 5th July 2017 - 00:00
End Time: Wednesday 5th July 2017 - 04:00

During the period of 00:00 and 04:00 on July 5th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Catterick
Durham
Richmond
Shildon
Stockton
Our supplier has informed us that connectivity may be affected for up to 15 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Friday 7th July 2017 - 00:00
End Time: Friday 7th July 2017 - 04:00

During the period of 00:00 and 06:00 on July 7th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Dewsbury
York
Our supplier has informed us that connectivity may be affected for up to 15 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Tuesday 4th July 2017 - 00:00
End Time: Tuesday 4th July 2017 - 06:00

During the period of 00:00 and 06:00 on July 4th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the following areas:
Dewsbury
Stockton
York
Our supplier has informed us that connectivity may be affected for up to 5 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Thursday 6th July 2017 - 01:00
End Time: Thursday 6th July 2017 - 05:00

During the period of 00:00 and 06:00 on July 6th 2017 network maintenance will be carried out by a Razorblue supplier which will affect customers with connectivity in the Dublin area.
Our supplier has informed us that connectivity may be affected for up to 10 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.