Service Status

Outages & Issues

There are currently no known issues.

If you're having problems, you can contact our service desk on 0333 344 5600.

Planned Work

Supplier Scheduled Maintenance - Scheduled

Affects: Metro Ethernet, EoFTTC, EFM, Ethernet On-Net

Start Time: Wednesday 13th November 2019 - 00:05

End Time: Wednesday 13th November 2019 - 06:00


During the period of 00:05 and 06:00 on 13th November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Lancaster
Redcar

Our supplier has informed us that connectivity may be affected for up to 20 minutes during this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.

Supplier Scheduled Maintenance - Scheduled

Affects: Metro Ethernet

Start Time: Wednesday 20th November 2019 - 00:05

End Time: Wednesday 20th November 2019 - 06:00


During the period of 00:05 and 06:00 on 20th November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Selby

Our supplier has informed us that connectivity may be affected for up to 90 minutes during this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.

Supplier Scheduled Maintenance - Scheduled

Affects: EFM

Start Time: Friday 15th November 2019 - 00:00

End Time: Friday 15th November 2019 - 06:00


During the period of 00:00 and 06:00 on 15th November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Leeds
Redcar
Wakefield

Our supplier has informed us that connectivity may be affected for up to 20 minutes during this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.

Emergency Supplier Scheduled Maintenance - Scheduled

Affects: Metro Ethernet

Start Time: Friday 15th November 2019 - 00:00

End Time: Friday 15th November 2019 - 06:00


During the period of 00:00 and 06:00 on 15th November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Shipley

Our supplier has informed us that connectivity may be affected for the entire duration of this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.

Supplier Scheduled Maintenance - Scheduled

Affects: Metro Ethernet, ADSL Connection, FTTC, EoFTTC, EFM, Ethernet On-Net

Start Time: Tuesday 19th November 2019 - 00:00

End Time: Wednesday 20th November 2019 - 06:00


During the period of 00:00 and 06:00 on 19th November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Dewsbury
Guisborough
Leeds
Northallerton
Selby

Our supplier has informed us that connectivity may be affected for the entire duration of this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.

Supplier Scheduled Maintenance - Scheduled

Affects: Metro Ethernet, ADSL Connection, FTTC, EoFTTC, EFM, Ethernet On-Net

Start Time: Wednesday 20th November 2019 - 00:00

End Time: Wednesday 20th November 2019 - 06:00


During the period of 00:00 and 06:00 on 20th November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Bubwith
Chapeltown
Dringhouses
Lancaster
Northallerton
Selby
Wakefield

Our supplier has informed us that connectivity may be affected for the entire duration of this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.

Supplier Scheduled Maintenance - Scheduled

Affects: Metro Ethernet, FTTC, EoFTTC, Ethernet On-Net

Start Time: Thursday 21st November 2019 - 00:00

End Time: Friday 22nd November 2019 - 06:00


During the period of 00:00 and 06:00 on 21st November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Guisborough
Leeds
Shildon

Our supplier has informed us that connectivity may be affected for the entire duration of this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.

Supplier Scheduled Maintenance - Scheduled

Affects: Metro Ethernet, ADSL Connection, FTTC, EoFTTC, EFM, Ethernet On-Net

Start Time: Friday 22nd November 2019 - 00:00

End Time: Friday 22nd November 2019 - 06:00


During the period of 00:00 and 06:00 on 22nd November 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:

Catterick Garrison
Easingwold
Lancaster
Leeds
Preston
Richmond
Stockton
York

Our supplier has informed us that connectivity may be affected for the entire duration of this maintenance window.

Our engineers will monitor the maintenance and if connectivity is not restored once the maintenance window is complete, we will contact you.

Any customers with a backup service such as ADSL, FTTC or 4G will not suffer a loss of service during this window as their service will fail-over to the backup path.