Service Status

Outages & Issues

There are currently no known issues.
If you're having problems, you can contact our service desk on 0333 344 5600.

Planned Work

Supplier Scheduled Maintenance - Scheduled


Affects: EFM
Start Time: Tuesday 18th June 2019 - 00:00
End Time: Tuesday 18th June 2019 - 06:00

During the period of 00:00 and 06:00 on 18th June 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Redcar
Our supplier has informed us that connectivity may be affected for up to 20 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Complete


Affects: Metro Ethernet, EFM
Start Time: Friday 14th June 2019 - 00:05
End Time: Friday 14th June 2019 - 06:00

During the period of 00:05 and 06:00 on 14th June 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Hebden Bridge
Huddersfield
Our supplier has informed us that connectivity may be affected for up to 60 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Update - 17/06/19 16:56
Complete


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet
Start Time: Friday 21st June 2019 - 00:05
End Time: Friday 21st June 2019 - 06:00

During the period of 00:05 and 06:00 on 21st June 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Newton Aycliffe
Our supplier has informed us that connectivity may be affected for up to 120 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: Metro Ethernet, ADSL Connection, FTTC, PSTN (Data Only), EoFTTC, EFM, Ethernet On-Net
Start Time: Thursday 27th June 2019 - 00:05
End Time: Thursday 27th June 2019 - 06:00

During the period of 00:05 and 06:00 on 27th June 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Leeds
Our supplier has informed us that connectivity may be affected for up to 30 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.


Supplier Scheduled Maintenance - Scheduled


Affects: EFM
Start Time: Thursday 20th June 2019 - 00:05
End Time: Thursday 20th June 2019 - 06:00

During the period of 00:05 and 06:00 on 20th June 2019 network maintenance will be carried out by a razorblue supplier which will affect customers with connectivity in the following areas:
Primrose Hill
Our supplier has informed us that connectivity may be affected for up to 60 minutes during this maintenance window.
If connectivity is not restored following the maintenance in the first instance please power cycle the CPE, and if issues persist please contact our support desk on 0333 344 5600.
Any customers with ADSL backup will automatically fail over and service will not be lost.