Service Status

Global Microsoft Outage - Resolved

Last Update: 13/11/26 18:02

Affects: Managed IT, Outlook Email Plugin, Microsoft NCE, Microsoft Azure, Microsoft NCE - Charity / Education, Microsoft NCE - Education

Resolved: 13/11/26 18:02

Please be aware there is an ongoing global microsoft service outage, this is currently being investigated by Microsoft and currently no eta on when a fix will be implemented.

User impact: Users may be unable to connect to multiple Microsoft 365 services.

Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
- Microsoft Planner
- Microsoft To Do
- Microsoft Purview: Multiple Purview services including Authorization, Auto Labelling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification are impacted.

We will keep you updated once we know more.

Update - 13/11/26 08:03

Microsoft are continuing to work on the problem and have deployed a potential fix, which they are currently testing.

E-Mails to our Service Desk remain unaffected by this issue.

Update - 13/11/26 08:28

Microsoft are still working to resolve the global outage. At this time services are still affected and remain down.

The latest update from Microsoft is as follows:
"Current status: We’re seeing positive results for server stability after applying an upstream authentication/routing configuration component patch to a portion of our infrastructure. We’ll continue to monitor its progress and are working to expand it to servers supporting active regions coming online.

As of now, we are not aware of any malicious activity that is causing this incident. We will continue to treat this incident with urgency and priority until full resolution. Once mitigated, we will provide full details of the root cause, defense-in-depth repair items, and more within a Post-Incident Report."

Once further information/updates are available from Microsoft this will be supplied.

Update - 13/11/26 09:24

Further information has now been supplied via Microsoft, while services remain down at this time. It looks like progress is being made towards a resolution.

Latest Microsoft Update:
"Current status: Recovery efforts are ongoing across impacted infrastructure. We are seeing early signs of stabilization, but service capacity has not yet returned to normal levels and health remains variable as traffic is carefully reintroduced.

Our primary mitigation path continues to focus on service stability and controlled recovery. Engineering teams are cycling affected infrastructure through traffic drain, restart, remediation, and staged return-to-service while monitoring closely.

We are also evaluating additional mitigation options to improve recovery speed and consistency. Network and traffic-management actions remain in progress, and we continue to prioritize backlog and queue health to preserve delayed mail during recovery.

As part of this effort, we are extending the email timeout window to 48 hours to help protect delayed messages while service recovery continues.

At this time, we are not aware of any malicious activity causing this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after recovery is complete."

Any further updates will be provided once available.

Update - 13/11/26 10:24

While we have not yet observed any services being restored, the lasted update from Microsoft is as follows:

"Current status: Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. Global telemetry and customer reports show incremental improvement in several workloads; however, service health remains variable and capacity has not yet fully returned to baseline.

Network and traffic-management actions remain active. To protect email during recovery, we’re continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages."

Further updates will continue to follow as more information is available.

Update - 13/11/26 11:08

Microsoft are continuing their remediation works and we've begun to see the initial re-start of some services, relating mainly to Outlook. The majority of other Microsoft services still look to be down at present.

Latest Microsoft update:
"Current status: We've made additional progress toward service recovery, with recovery actions completed across portions of the affected infrastructure in the Asia Pacific region. Traffic is being gradually restored, and we're seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues.

Our focus is now on extending these recovery actions across affected infrastructure in other regions, while continuing stabilization efforts and adding supporting capacity to improve service consistency.

Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up."

Further updates to follow as more information is made available.

Update - 13/11/26 12:06

While services are still not fully restored, it now looks like Microsoft are implementing their remediation works across the Europe Region as per the latest update below.


Latest Microsoft update as of 12:00:
"Current status: We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.

We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up."

As previously, further updates will follow as they become available.

Update - 13/11/26 13:03

We are beginning to see the recovery of some services across the Microsoft estate. However, these still look to be intermittent at this time.

Latest update from Microsoft as of 13:00:
"Current Status: We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.

Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation."

Further updates to follow.

Update - 13/11/26 14:05

Whilst remediation activities are still ongoing, service availability has greatly improved over the last hour. Service degradation is still being reported, but at a lower level than before.

Update from Microsoft as of 14:00:
"Current Status: We're continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.

We've implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues. We're closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability."

Further updates will follow once available, as this now looks to be approaching full resolution.

Update - 13/11/26 15:03

Both Microsoft and ourselves are continuing to see increased service improvements as things are begging to get back up to speed. Please note, the remediation works are still ongoing and some users may still be experiencing issues.

Latest Microsoft update:
"Current Status: We're observing sustained improvements in service availability as recovery progresses across affected Microsoft 365 services. While service functionality continues to improve, some users may still experience intermittent connectivity issues or delayed email delivery.

Our efforts are increasingly focused on resolving the remaining issues and restoring consistent service for all affected users. We're validating recovery across different connection methods and monitoring service stability to confirm that improvements are sustained."

Further updates to follow once available.

Update - 13/11/26 18:02

Microsoft Update: 18:00

We are deeply sorry for the disruption this incident has caused you and your business. We know the trust you place in our services and take that responsibility extremely seriously.

We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI / agents.

The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.

Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration. We will provide a full post-incident report once our review is complete.