Service Status

Microsoft Teams Incident - SIP Registered Handsets - Resolved

Last Update: 30/10/24 11:31

Affects: Managed IT

Resolved: 30/10/24 11:31

We are reviewing widespread reports of issues with SIP registered Teams Handsets.

Telephony handsets are becoming unregistered, unable to make or receive calls, and have no dial tone.

We are investigating and reviewing our Microsoft information sources for further information and will look to keep you updated via our status portal accordingly.

Update - 30/10/24 09:57

Microsoft have acknowledged the incident with the following update:

We've confirmed that a new configuration change intended to introduce a new service feature has inadvertently caused impact. We're reverting this change to remediate the issue.

Next update due before 12:30GMT